Staff
| Staff Member | Position | |
| Susan Peck | Claims Manager | |
| Kim OBrian | Claims Examiner | |
| Lanie Plovanich | Claims Examiner | |
| Gale Cross | Medical Only Claims Examiner |
The Claims Manager is responsible for supervising and coordinating tasks and schedules in the Worker’s Compensation Claims Unit. This position claims files to ensure all claims have been processed according to the MMIA Claims Handling Guidelines. This position also acts as a facilitator and mentor by overseeing claims committee meetings and is instrumental in all claims examiner training. While managing a claims load, this position also works with the MMIA Board of Directors, MMIA legal counsel and the MMIA Board Claims Committee to ensure that claims are properly handled.
The Claims Examiner is also responsible for adjusting complex worker’s compensation claims for MMIA member cities. Responsiblities include establishing liability, conducting investigations, calculating wage loss benefits and establishing claims reserves. The position deals extensively with the MMIA membership, medical/rehabilitation providers, as well as MMIA Counsel. It is required that this position must stay up to date on changes in relevant legislation and court cases as Worker’s Compensation is heavily driven by statute. Training for this position is conducted primarily by the Worker’s Compensation Claims Manager.
The Medical Only Claims Examiner is responsible for receiving and coding incoming claims in addition to handling a medical-only claims load. Responsibilities include establishing liability for member communities for acceptance/denials of medical-only claims, verification of appropriate medical treatment including pharmacy and other necessary services according the the appropiate statutes and court cases. Training for this position is conducted primarily by the Workers' Compensation Claims Manager.